Django REST web service for call-quality evaluation and historical evaluation retrieval using NLP engine integrations.

Call Analytics, Django API, Quality Scoring

Duration

1 Year

Year

2024

Region

USA

This NLP-based call analytics service enables automated call quality evaluation and historical analysis through scalable API endpoints. It leverages natural language processing to extract insights, score conversations, and improve contact center performance.

Problems

Contact-center teams needed automated and consistent call quality scoring at scale.

Opportunities

Operationalize NLP-driven call evaluation as a consumable API service.

Solutions

Implemented Django REST endpoints for evaluate/retrieve flows with schema checks and standardized response handling.

Future Trends

Real-time coaching signals, rubric personalization, and multilingual call-quality intelligence.

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